Refund Policy

1. Eligibility

You are eligible for a full refund of the license fee if your request is received within 30 calendar daysof the original purchase date. Because Core Driver Care is a digital product, we offer this satisfaction-based guarantee in place of a physical return — you do not need to “send anything back.” You simply uninstall the software (see our uninstall guide) and stop using it once your refund is issued.

2. How to request a refund

Email our customer support team at sales@coresoftware.us with the subject line “Refund Request.” To help us locate your order and process the refund quickly, please include:

• The email address used at the time of purchase;
• Your order or transaction reference number (if available);
• The approximate date of purchase; and
• A short note about why you're requesting a refund (optional, but it helps us improve).

We aim to acknowledge every refund request within 1–2 business days.

3. How and when refunds are issued

Approved refunds are returned to your original payment method. Once approved, we submit the refund within 2 business days, and it typically appears on your statement within 5–10 business days, depending on your bank or card issuer. We do not charge any restocking or processing fee for refunds.

4. Subscriptions & cancellation

Core Driver Care is primarily sold as a one-time $9.99 license. If you purchased a plan that renews, you can cancel future renewals at any time by emailing sales@coresoftware.us. Cancelling stops future charges; a renewal charge for the current term can be refunded if requested within 30 days of that charge, in line with the guarantee above.

5. Exceptions & abuse

We reserve the right to review and, where appropriate, decline requests that:

• are received after the 30-day refund window has closed;
• show evidence of fraud, chargeback abuse, or violation of our Terms of Service; or
• come from an account with a pattern of repeated purchase-and-refund activity.

Each request is reviewed individually and in good faith.

6. Chargebacks

If you have any concern about a charge, please contact us first — we can almost always resolve it faster than a bank dispute. Filing a chargeback without contacting us may delay your resolution, but it will never remove your right to the refund you're entitled to under this policy.

7. Your statutory rights

Nothing in this policy limits any refund or cancellation rights you may have under the consumer-protection laws of your country, state, or region. Where local law grants you stronger rights, those rights apply.

8. Changes to this policy

We may update this Refund Policy from time to time. The “Last updated” date at the top of this page reflects the most recent version. The policy in effect at the time of your purchase applies to that purchase.

9. Contact us

Questions about this Refund Policy or help with a purchase? Reach out to us: